Is outsourcing your IT department is right or not? Should we hire Consultant to handle your IT projects and issues? Somewhere we have such questions and doubts in our minds. But it is really Worthy to hire or outsource your IT Area or Project or Data centers to IT Companies or Consultant who has good amount of Experience and trained resource to handle your IT issues and projects challenges.
Challenges with IT Projects & Services
Managing an IT Project or Operations is not an easy task. There are several challenges has been faced by an organization:
- Incident Management: IT projects and Operations needs 24×7 supports with highly trained and experienced resources to handle the critical issues in an organization’s IT infrastructure.
- Problem Management: Managing Problem ticket and working on mitigation point to reduce Repeated Incident.
- Change Management: Change Management is required to make any changes in production environment or scope change in project.
- Lifecycle Management: Managing device status, health, EOS/EOL, latest Firmware upgradation to mitigate software vulnerability.
- Coordination and Collaboration with Vendor & OEM: Customer can have Single or Multivendor IT environment where he needs to coordinate with multiple vendors regularly, attend governance meeting.
- Managing maintenance and Support: IT infrastructure required high level of maintenance and Support to keep running smoothly.
- Project Planning and Quality Control: If customer is engaged in IT Infra management and support, then they can not focus on Project planning, Quality and continual improvement.
- Resource Cost: To manage all above task, customer needs a strong and big team which could have huge cost.
- Resource Utilization: Some time resources are under-utilized and sometime over-utilized which can cause revenue loss or increase attrition rate.
- People Management: In some project customer need more resource for short duration, but once resource hired then it will be a challenge for customer to consume those resources.
Why Consulting Services
IT consultants help clients to plan, design, Implement, and support the technology used by organizations along with hardware, software support till end user. They work and manage IT infrastructure and customer no need to worry.
Benefits of Hiring IT Consultant
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Expertise:
Consultant have experts, experience and skilled resource to manage the multiple area of IT include Data, LAN, WAN, Security, DC etc.
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SLA management:
Customer signed the Service Levels (SLAs) with IT Consultant or IT companies to manage their IT network with SLAs based on the business and network criticality. Consultant has to troubleshoot or manage the network to keep running to achieve their SLA to avoid Penalty.
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Cost Efficient:
Instead of hiring full-time employees for short-term projects or specific tasks, consultants offer a cost-effective solution. They work on a contract basis, allowing organizations to control costs by paying for services only when needed.
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Customer can focus on Business Enhancement:
As Consultant is managing their IT infra, so customer can focus on other areas of improvement and business enhancement.
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Project Management:
As project management and implementation is time taking process and need lots of efforts for coordination, collaboration and follow-up with implementation team or field teams which is very difficult for customer to work day/night, weekends. But Consultant will have 24×7 resource who can coordinate, prepare and submit the daily, weekly progress reports to customer.
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New ideas for Continual Improvement:
Continuous improvement is very important area of IT infrastructure. Network should be updated. Consultants can share external viewpoints and experiences from working with various clients, scenarios, environment, technologies and industries. This fresh perspective can lead to innovative solutions and approaches to IT challenges.
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Implementation of New technologies:
Consultants Job is keep connected with OEMs, vendors, Seminar and keep updated with new technologies, so they can suggest the applicable technology with best practices to customer to enhance their production and support.
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Proactive Problem Management, Risk Identification, RCA:
Consultant’s experts keep auditing and analysis customer network and work proactively for quick identification Root Cause and resolution of IT issues, Problems to minimizing downtime and optimizing system performance.
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Trainings and Knowledge Transfer:
Trainings on new technologies or on-going operation are very important to keep team updated and Knowledgeable. Such Trainings can be in-house, by OEM or external training with Certification. Knowledge transfer from one to another and prepare KEDB (Known error Data Base) or Lesson Learn register to keep all identified critical incident, issues and other parameter to troubleshoot the issues.
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Scalability and Flexibility:
Consultant can provide services and support with scalability and Flexibility. Requirement can be scale up and down anytime in terms of system, Resource, Hardware and other support.
Conclusion
Hiring an IT Consultant will always a Win-Win solution for a customer in terms of Cost optimization, resource availability, SLAs, Service Availability, continual improvement, Training and Scalability and Flexibility in services and support.
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